Refund & Cancellation Policy

Refund Policy

BROTHER'S HOST offers a 48-hour money-back guarantee on shared hosting plans. This guarantee is valid only for new customers on their first purchase.

To be eligible for a refund, contact BROTHER'S HOST within 48 hours of your purchase and request a refund. Once your request is received, we will process it within 7 business days, issued to the original payment method.

The following are not eligible for a refund:

• Domain registration fees (activation can take up to 24–48 hours)
• Add-on services, such as email hosting or SSL certificates
• Any charges incurred after the 48-hour refund period has expired

Refund Eligibility

• The refund request is made within 48 hours of the initial purchase
• The account is in good standing and not in violation of our Terms of Service
• No previous refund has been issued for the same account

Additional Refund Terms

• Ticket only: all refund requests must be submitted through our official support ticket system. Email, live chat, or third-party platforms are not valid.
• Timely requests: requests must be raised strictly within the 48-hour window — late requests are not eligible for any refund.
• Read the policy: it's your responsibility to read and understand our policies before purchasing; "I didn't know" is not valid grounds for a refund.
• Support response time: our team typically responds within 24 hours (up to 48 hours in rare cases). A delayed response alone does not qualify for a refund.

Non-Refundable Items

• Refunds are not applicable after the initial 48-hour period following purchase
• Tax, transaction charges and convenience fees are never refunded
• Domain registration fees are non-refundable under any circumstances
• No refund if any Terms of Service rule is violated
• No refund for hacking, phishing, spam, or malicious websites
• No refund on renewed services or services purchased using a promo code
• No refund or cancellation if our team finds no issue with your hosting plan
• No refund if your service is suspended (email abuse, misuse, inappropriate/illegal use) or terminated
• Invoices unpaid for more than 3 days after termination are not accepted or refunded